Customer Care

At Gajet.pk, your privacy and trust are very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase. By using Gajet.pk, you agree to the practices described below.

📌 Information We Collect
When you interact with our website, we may collect:
Personal details (such as your name, email address, phone number, and shipping address).
Payment details (processed securely through trusted third-party gateways; we do not store your card details).
Order history and preferences (to improve your shopping experience).
Technical data (such as IP address, browser type, and device information for analytics and security).

📌 How We Use Your Information
We use your information to:
Process and deliver your orders.
Provide customer support and respond to inquiries.
Improve our website, services, and product offerings.
Send updates, promotions, and special offers (only if you opt-in).
Ensure secure transactions and prevent fraud.

📌 Sharing of Information
We do not sell, trade, or rent your personal information to third parties.
Information may be shared with trusted service providers (such as courier companies and payment processors) solely for order fulfillment.
We may disclose information if required by law or to protect our legal rights.

📌 Data Security
We use industry-standard security measures to protect your personal data from unauthorized access, misuse, or disclosure.

📌 Cookies
Gajet.pk uses cookies to enhance your browsing experience, analyze traffic, and personalize content. You may disable cookies in your browser settings, but some features of the site may not function properly.

📌 Your Rights
You have the right to:
Access, update, or correct your personal information.
Opt-out of marketing communications at any time.
Request deletion of your personal data (subject to applicable laws).

At Gajet.pk, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help. Please read our Refund & Return Policy carefully to understand your rights and our obligations.

📦 Returns
You may return products within 7 days of delivery.
To be eligible, items must be unused, in their original packaging, and accompanied by proof of purchase.
Certain products (such as opened software, hygiene-related items, or customized goods) may not be eligible for return.

💵 Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within 7–10 working days.
Shipping charges are non-refundable unless the return is due to a product defect or error on our part.

🔄 Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need to exchange an item, please contact us within 7 days of delivery.

🚚 Return Shipping
Customers are responsible for return shipping costs unless the product is defective or incorrectly shipped.
For defective or wrong items, Gajet.pk will arrange free return pickup or reimburse your shipping cost.

❌ Non-Returnable Items
The following items are not eligible for return or refund:
Products without original packaging or accessories.
Items damaged due to misuse, mishandling, or unauthorized repairs.
Clearance or final-sale items.

📌 How to Initiate a Return
To request a return or refund, please contact our support team with your order number, product details, and reason for return:
📧 support@gajet.pk
📞 +92 309 4449798
📲 WhatsApp: +92 309 4449798
Our team will guide you through the return process.

At Gajet.pk, we stand behind the quality of every product we sell. All items purchased through our platform are 100% genuine and come with a brand-backed warranty (where applicable). This policy explains the terms of warranty coverage and repair services.

📌 Warranty Coverage
All products are covered by the official manufacturer’s warranty as per their terms and conditions.
Warranty coverage applies to manufacturing defects and functional issues only.
Warranty duration varies by brand and product category (e.g., electronics, accessories, storage devices). Please check the product page or packaging for specific details.

📌 What is Not Covered
The warranty does not cover:
Physical damage, breakage, or scratches caused by misuse or accidents.
Damage due to liquid spills, exposure to moisture, or power surges.
Products with tampered, removed, or altered serial numbers.
Unauthorized repairs or modifications carried out by third parties.
Normal wear and tear, batteries, or consumable parts unless specified by the brand.

📌 Repair Services
If your product is eligible for warranty, repairs will be carried out free of cost by the authorized service center.
For products outside warranty, repair services may be offered at an additional charge (subject to parts availability).
Turnaround time for repairs varies depending on the brand and type of product. Our support team will provide an estimated timeline.

📌 Warranty Claim Process
To make a warranty claim, please follow these steps:
Contact our support team and share your order number, product details, and issue description.
Our team will verify the warranty eligibility and guide you to the authorized service center.
Submit the product along with proof of purchase (invoice/receipt).
The service center will inspect the product and confirm whether the repair or replacement is covered under warranty.

📌 Contact for Warranty & Repairs
📧 support@gajet.pk
📞 +92 309 4449798
📲 WhatsApp: +92 309 4449798

At Gajet.pk, we aim to provide a smooth and reliable shopping experience. This policy explains how we handle shipping, delivery timelines, and order cancellations.

📦 Shipping & Delivery
We deliver orders nationwide across Pakistan.
Standard delivery time is 2–5 working days, depending on your city and courier availability.
Orders placed on weekends or public holidays are processed on the next working day.
Delivery charges may apply based on location and order value. Free shipping may be offered during promotional campaigns.

📌 Order Processing
Orders are processed once payment (for prepaid orders) is confirmed.
Cash on Delivery (COD) orders are processed immediately after confirmation.
You will receive an SMS/Email with a tracking number once your order is dispatched.

❌ Order Cancellation
Customers may cancel their order before dispatch by contacting our support team.
Once an order has been shipped, it cannot be canceled but may still be eligible for return (see our Return Policy).
Gajet.pk reserves the right to cancel orders in case of:
Out-of-stock items.
Incorrect pricing due to technical errors.
Payment verification issues.
Suspected fraudulent activity.

🚫 Failed Delivery
If a delivery attempt fails due to incorrect address or unavailability of the customer, our courier will attempt re-delivery.
Continuous failed delivery attempts may result in order cancellation.

Welcome to Gajet.pk. By accessing or shopping on our website, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

📌 General
Gajet.pk is an online mega-store offering products from multiple international brands.
By using this website, you confirm that you are at least 18 years old or accessing it under the supervision of a parent/guardian.
We reserve the right to update, modify, or change these terms at any time without prior notice.

🛒 Orders & Acceptance
All orders placed on Gajet.pk are subject to availability and acceptance.
Prices and availability of products may change without prior notice.
Gajet.pk reserves the right to refuse or cancel any order due to stock limitations, pricing errors, or suspected fraudulent activity.

💳 Payments
We accept Cash on Delivery, debit/credit cards, and bank transfers.
For prepaid orders, payment must be verified before order dispatch.
All transactions are processed securely, and we do not store sensitive payment details.

🚚 Shipping & Delivery
Orders are delivered within 2–5 working days, depending on the destination.
Delivery charges apply as mentioned at checkout.
Gajet.pk is not responsible for delays caused by courier services, unforeseen circumstances, or public holidays.

🔄 Returns, Refunds & Cancellations
Returns and refunds are governed by our Refund & Return Policy.
Orders may be canceled before dispatch by contacting customer support.
Once dispatched, cancellations are no longer possible.

🛡️ Warranty & Repairs
All products are 100% genuine and come with a brand warranty (where applicable).
Warranty coverage and repair services are governed by our Warranty & Repair Policy.

📌 Use of Website
You agree not to misuse this website by uploading harmful content, attempting fraud, or violating intellectual property rights.
Unauthorized use of this website may give rise to claims for damages or be a criminal offense.

⚖️ Limitation of Liability
Gajet.pk is not liable for indirect, incidental, or consequential damages arising from the use of our products or website.
Product images are for reference only. Actual items may vary slightly in appearance.

📌 Governing Law
These Terms & Conditions are governed by the laws of Pakistan.
Any disputes shall be resolved under the exclusive jurisdiction of the courts of Pakistan.